Team Manager

Our client is looking for an experienced Team Manager to lead two operational teams within the Finance organization: Billing & Administration and Claims. This role combines people leadership, operational management, stakeholder engagement and continuous improvement. The Team Manager will be responsible for ensuring operational continuity, supporting and developing the teams, managing escalations and driving process improvements across both departments.

Beyond the day-to-day leadership responsibilities, the role will contribute to initiatives aimed at improving operational efficiency, scalability and future readiness through process optimization, automation and digital transformation.
The successful candidate combines strong leadership capabilities with a hands-on operational mindset and the ability to translate business challenges into sustainable solutions.

Responsibilities: 
Team Leadership & People Management

• Lead, coach and develop a team of approximately 10-11 employees across Gent and Mechelen.
• Foster a culture of ownership, collaboration and continuous improvement.
• Conduct performance reviews, coaching sessions and development discussions.
• Maintain employee engagement and team stability during periods of change.
• Provide clear direction, priorities and expectations to the teams.

Operational Management

• Oversee daily Billing, Administration and Claims operations.
• Ensure continuity and quality of all operational processes.
• Monitor workloads, service levels, backlogs and operational risks.
• Resolve operational bottlenecks and drive efficient execution.
• Safeguard consistency and compliance in operational ways of working.

Escalation & Stakeholder Management

• Act as the escalation point for complex operational issues.
• Collaborate closely with Finance, Operations, Purchasing, SDMs and other stakeholders.
• Facilitate alignment between departments and drive issue resolution.
• Build strong working relationships across the organization.

Process Improvement & Transformation

• Continuously assess operational processes and identify improvement opportunities.
• Translate operational pain points into structural solutions.
• Standardize processes and improve governance where required.
• Support transformation initiatives and organizational improvements.

Automation & Innovation

• Identify opportunities for automation and increased efficiency.
• Define business requirements for process improvements.
• Support implementation and adoption of new solutions.
• Evaluate how AI and digital technologies can support future operational excellence.

Reporting & Performance Management

• Monitor operational KPIs and team performance.
• Analyze workload, capacity and performance trends.
• Provide management reporting and improvement recommendations.
• Follow up on risks, actions and improvement initiatives.

Requirements & Qualifications: 

• Bachelor's or Master's degree in Business Administration, Finance, Economics, Management, Operations Management or equivalent through experience.

• Minimum 5 years of experience in a people management role.
• Experience managing operational, administrative or shared service teams.
• Experience in complex organizations with multiple stakeholders.
• Proven track record in process improvement, transformation or operational excellence initiatives.